Frequently Asked Questions – Window Cleaning

Which method of window cleaning is right for my windows?

Our waterfed poles and brushes are designed to be used on all types of glass and are soft enough to be used on old glass as well as new. It’s rare that we clean external windows using ‘traditional window cleaning’. We are happy to quote for either option depending on your personal preferences and we’ll always use the right method for your windows.

How often should I have my windows cleaned?

This depends on your individual requirements. We’re always happy to offer advice on the frequency of the clean for your property or business. We take into account your location, window type, budget and requirements, such as first impressions for potential customers. Typically residential customers opt for a bimonthly or quarterly clean, whereas business requirements vary from daily to annual cleans depending on the type of business. Call us on 01392 829484 or contact us here to find out more.

How much will my window cleaning cost?

To ensure every customer receives value for money we provide an individual quotation for every property. As each building is different with varying window sizes we price each job by carrying out a visit to a potential customer’s home or business. This allows us to assess access to the property, the size and type of the windows and discuss any specific requirements, such as conservatory or VELUX window cleans. The quotation is tailored to your property meaning you’ll pay a fair and accurate price for your window cleaning.

Do you clean windows in my area?

We have a team of cleaners working across four vans covering Exeter, the surrounding area and villages and towns throughout Devon. We have regularly scheduled visits to Exmouth, Sidmouth, Seaton, Budleigh Salterton, Dawlish, Honiton, Crediton, Torquay, Newton Abbot, Paignton, Totnes, Teignmouth, Tiverton, Wellington, Taunton  and many more locations across the region.  Give us a call on 01392 829484 if your location isn’t listed here so we can put you on our map!

Can you clean the insides of my windows?

Definitely. As well as the waterfed poles we mainly use to clean the exterior glass, all of our team are experienced in traditional window cleaning methods used for internal glass.

Do you clean windows on commercial and industrial buildings?

We regularly clean windows on commercial premises across Exeter and Devon. NHS buildings, offices, schools, Housing Associations, hotels, retail units, churches and public sector buildings are just some examples of our current customer base. As well as window cleaning we also provide other commercial exterior cleaning services including gutter cleaning, cladding cleaning, pressure washing and solar panel cleaning. Whether it’s a one off or regularly scheduled clean, we have the exterior cleaning solution to suit your business needs.

I have a 3 / 4 storey house – can you still clean my windows?

Our waterfed poles can clean up to 65ft / 20 metres from the ground and can easily reach 5 storey windows.

Do you clean conservatories?

Yes, but not just conservatories, we can clean any type of glass, stained glass windows, swimming pool roofs, green houses, shed windows, outbuildings etc. Tell us when you book in a clean if you have any unusual buildings and we’ll be happy to provide a price for a clean.

Do I need to be at home when you clean the windows?

We can clean all external windows without you being home – as long as any access gates are unlocked. For internal cleans we will need access, but we can book in a specified time and date so there’s no need to wait in all day.

It’s raining; will you still clean my windows?

Our waterfed pole system of window cleaning means we can clean windows in almost any weather. There are however a few occasions when we can’t clean due to health and safety reasons. For example high winds would mean any high level window cleaning (above 3 storeys) could be unsafe. Icy conditions and lightning are also hazardous. Luckily the UK weather means these situations are rare. In most cases we will simply wait for the inclement conditions to pass and carry on. If for any reason your clean needs to be rescheduled we will contact you to rebook a suitable time.

Can I book my window clean for a specific time?

Of course! We understand how frustrating it can be to wait at home not knowing when to expect a window cleaner or delivery for example. Just let us know if you’d like a time when you arrange your window clean. We will usually give you a time frame. For example between 2-3pm. This accounts for our teams being caught in traffic or perhaps held up on another job. In the unlikely event they are delayed further we will call to let you know.

Will I need to supply any water for the window cleaning?

No, our vans are self sufficient and carry all the water we need for the day.

My windows have been left wet – is this right?

The water we use is purified so any drops left on the windows will dry without leaving a residue.

I’m reaching the end of my tenancy, can you do a one-off clean?

We’re always happy to book in cleans of any frequency, whether that’s a one off clean or a regular booking.

I need to pay my window cleaning invoice, how can I pay?

Our bank details will be on the invoice we send so payments can be made by BACS, online banking or by cheque.